Effective Date: February 15, 2017
What type of information will you provide to us?
When creating an account for WISE Home Solutions services.
When you create an account for home security or home automation, our Services, we may collect the following information; your name, mailing address, physical address, phone number, email address, and password.
When you enter into an agreement or request a system/product quote.
When you enter into an agreement or request a quote for our Services either through our Site, phone, App or in person, we may collect information from you to better provide you with an acquire quote or a positive transaction experience. Our Services quote or agreements may require the following particulars; may include your name, mailing address, physical address, phone number, email address, social security number, credit score. Additional information may be required grant you with your purchase or quote, including information about your home or property.
When you enter into an agreement for our Services, you will be asked to provide payment information, which may include payment card information (such as credit card number, type, and expiration date), bank account information, billing address, and shipping address.
When you contact us.
When you contact us in person, by phone, email, live chat, social media, through the App, or by some other means, we may keep a record of your contact information and the communication for later reference.
Information we collect from your use of our Services:
System or Device Information.
WISE will receive information from devices you connect to or use our Services, including your mobile device, connected devices, and wired and wireless sensors. The information we receive from these devices may include IP address, unique device identifiers such as MAC address, sensor, and activity information, battery status, and WiFi network information.
WISE will receive location information from devices you connect to or use our Services, including your mobile device, connected devices, and wired and wireless sensors, such as through the use of geolocation features in the devices, or by inference from other information we collect (for example, your IP address may indicate the general geographic region from which you are connecting to the Internet).
Web logs and usage information.
We record certain information and store it in log files when you interact with our Services. This information may include device and browser information, IP address, URLs of referring/exit pages, and search terms.
Cookies and other technologies.
We and our service providers collect information through the use of “cookies” and similar technologies to understand how you use our Services, for authentication, operations, marketing, and advertising purposes, to save your preferences, and for analytics purposes. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use our Services. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of our Services.
Information we collect from third parties:
Third Party Devices. In some cases, devices and products from third parties may connect to our Services, and the third parties may send us information about the use of those devices, including sensor and activity data. The information we receive from these third parties is governed by the third parties’ privacy policies, and; you should review these third parties’ privacy policies to learn about their privacy and data security practices.
How We Use Your Information
We may use the information we collect to:
- provide, personalize, and improve our Services;
- analyze how you use our Services;
- communicate with you, either directly or through one of our service providers, including to respond to your comments or questions and for marketing and promotional purposes; and
- connect you with third parties for services that may be of interest to you, including utilities.
How We Share Your Information
WISE Home Solutions reserves the right to share your information with any direct or indirectly affiliated companies, to provide you information about products and services we think may interest you.
WISE Home Solutions may provide your information to our service providers to provide, improve, and create better experiences for you around our Services, including for analytics purposes, hosting, monitoring services and product development.
WISE Home Solutions tracks your activity and use of our Services through Google Analytics. You can find more information on how Google uses data at www.google.com/policies/privacy/partners. If you do not want Google Analytics to collect and use information about your use of our Services, then you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout/). You also may opt-out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings located at www.google.com/settings/ads.
We may share or disclose aggregated information that does not identify you with service providers or other third parties, including insurance providers.
We may share your information with third parties in the following situations:
- While negotiating or about a business transaction, such as a merger, sale of assets, or bankruptcy;
- Where disclosure is required or appropriate to comply with laws, regulations, legal process, or a governmental request;
- If we think doing so is necessary to protect the rights, property, security, or safety of us, our Services, our users, or the public;
- To investigate and defend ourselves or others against any third-party claims or allegations; and
- Whenever you consent to the sharing, including when you agree to share your information with insurance providers and/or clearinghouses to determine your eligibility for insurance policy discounts.
Choices You Have With Your Information
Account and Purchase Information.
You can update your account information by contacting us as set out under “Contact Us” below. You can also update your purchase information by contacting us as set out under “Contact Us” below.
You can prevent your mobile device from sharing location information with us through your device’s operating system settings. However, you may not be able to use our Services if you disable this sharing fully. Please note that even if you disable location sharing on your device, we will continue to receive your IP address and use it as described above to, for example, determine your location.
You can unsubscribe from our promotional emails via the unsubscribe link provided in the emails. Please note that you will continue to receive administrative messages from us even if you opt out of receiving promotional messages.
Links to Third Parties Services
We use a variety of administrative, technical, and physical controls to help protect your information. Unfortunately, even though we take measures to protect your information, no security measure can be 100% secure, and we cannot guarantee the security of your information.
Our Services are not directed towards children, and we do not knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has provided us with personal information, please contact us as set out under “Contact Us” below.
Your California Privacy Rights
Under California Civil Code Section 1798.83, California residents may request certain information from us regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided below.